The closer you look the worse it gets
When they let your woodpack sit for over 2 months and had to spray soda ash in the house
As you can see, the wood looks um... nice for a new house, right? This is the standards by which Taylor Morrison says all new homes are built. The best part is they will try to explain it all away avoiding common sense. Would you leave wood you just paid for sitting uncovered for 3 months in the rain? I wouldn't.
When it takes over a year to build your home, so you have to refill your loan form and rates are changing for the worse daily...
When your closing date keeps getting pushed back
Ah but alas, our closing got pushed back due to the Certificate of Occupancy not being filed on time by the builder... So we had no closing date, we were told we could lock our credit but that was not true as they let the credit pull expire and had to repull.
So here's the funny thing, Taylor Morrison Home Funding is not the same business unit as the builder... and... oddly they are great, although the builder screwed me over at every turn they bent over backwards for me.
When your first warranty ticket has 30 items
Gas had no shut-off valve installed and we could not get our gas turned on.
(We cannot cook or clean in our new house after it getting inspected and given a "Certificate of Occupancy". Who lives in a house where they can't cook or clean?)
When you're nearly to the finish...
Ironically, you can't upload more then 5 MB of photos to their ticket system... it's 2022 and 5 MB is a limit...
But this is exactly how the Taylor Morrison experience works, everything is treated like a small oversight. So how many small oversights equate to a larger problem? This company does not care nor will they ever bother to want to know.
From December of 2020 to April of 2022 to get a new home built by Taylor Morrison, it's been quite the adventure and I truly wish I could say I had a good home buying experience, but I did not. Why? It could be easy to blame a customer, however, given most people will build a new home one time in their life if at all, no customer will be an expert with this process. Your builder should guide you through it, not ghost you, not cause issues and dismiss them. If this is the experience you want, then you should definitely buy from Taylor Morrison.
When you close and everything is warranty claims...
Scratches on the refrigerator? Like with everything else it tries to get explained away with covid, not a direct claim of responsibility or explanation of how it was overlooked.
While the service I have been getting is better lately, it is either through the multiple avenues of communication I have taken, this site, emails to their CEO and Executive team (who are responsive but I should never have to reach out to), who knows. It turns out there were steps missed prior to closing and after, this caused a great many issues. All of this lays on the shoulders of the builder, however, and there has been no repentance from Taylor Morrison. At every opportunity that has arisen, they have seemingly went out of their way to ensure the conversation made me realize they simply don't care. They are a large publically traded company, what does it matter if Joe Schmoe's house isn't built to meet their expectations? It truly doesn't, their goal is to keep their profit margins large and make the customer fight for the value they deserve. However, this is a house, the biggest purchase of a person's life, the place they will see frequently for the forseable future. It is for this reason I have bothered even making this site. I will continue updating it, and hopefully it all ends better than it has went so far :)